Like it or not, life is full of them: difficult, demanding, hostile, rude, irritable, aggressive, arrogant, and “manipulative” people. Fortunately most do not have all of those traits! But, in our journey called “life,” we all must interact with people who push our buttons, challenge our patience, and even make us have hateful thoughts that we may shamefully hide from others.
Some of these unpleasant people we may choose to avoid. But, there are many others we cannot: patients, coworkers, and close family members. And, if you provide health care in any setting, but especially in a prison or jail, you already know how the more challenging patients can turn a good day bad, cause your hair to turn gray, and make you seriously consider changing your work setting.
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